Mondial Relay is a parcel distribution network between individuals and professionals, based on three modes of delivery: the Point Relais (partner store), the locker (automatic deposit), and, starting in 2026, home delivery in metropolitan France. Understanding the difference between these three channels affects the price, delivery time, and how tracking works.
Mondial Relay Rates 2026: a pricing grid by weight, two price levels
The 2026 pricing grid of Mondial Relay applies a single price per weight range, the same whether the parcel is picked up at a Point Relais or in a locker. Home delivery remains on the same ranges, but with a higher rate.
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For a 1 kg parcel, sending costs €5.99 including tax at a Point Relais or locker, compared to €9.49 including tax for home delivery. The difference, of about €3.50, is reflected in each weight range.
This mechanism is rarely detailed in traditional guides, which still display vague ranges. However, it allows you to consult Coups de Net for price tracking and quickly compare the three options before confirming a shipment.
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The locker and the Point Relais cost the same: the choice between the two therefore does not depend on the budget, but on the availability of a locker near the recipient and the desired access hours.
Mondial Relay Delivery Times in Metropolitan France
Mondial Relay communicates in 2026 a delivery time of 3 to 5 working days for the three delivery modes (Point Relais, locker, home). The chosen mode does not change the announced window.
A technical point to remember: this timeframe is a commitment of means, not a contractual guarantee. Mondial Relay does not refund the transport if the parcel arrives on the sixth working day. This distinction matters for online sellers who promise a receipt date to their customers.
Working days and weekends
The count excludes Sundays and public holidays. A parcel dropped off on Friday afternoon will only have its first working day counted on the following Monday. In a week with a public holiday, the actual window can reach seven calendar days.
Mondial Relay Parcel Tracking: what the tracking number covers
Each shipment generates a tracking number that can be checked on the Mondial Relay website or via the app. The tracking indicates several stages:
- The parcel’s acceptance by the network, confirmed after scanning at the drop-off point or locker
- The passage through the sorting hub, which generally corresponds to the first or second working day
- The availability at the Point Relais, in the locker, or the presentation at home, with notification by SMS or email to the recipient
The recipient receives a notification at each status change, without needing to manually check the tracking. This notification is sent via SMS or email based on the contact details provided when creating the label.
Stuck parcel or frozen status
A status that does not change for two working days does not necessarily mean a loss. Sorting hubs sometimes update scans in batches. If no movement appears after five working days, Mondial Relay’s customer service can open an investigation.
Mondial Relay Locker or Point Relais: concrete selection criteria
Since the pricing is identical between lockers and Point Relais, the decision is based on three practical criteria:
- Lockers are accessible continuously (often 24/7), while Point Relais follow the partner store’s hours
- The locker size limits the dimensions of the parcel. A bulky but lightweight package may not fit in a standard locker
- The Point Relais offers human contact: the merchant can report a label issue or a damaged parcel at the time of pickup
A locker is suitable for compact parcels picked up outside office hours. For a bulky or fragile shipment, the Point Relais remains more suitable because the merchant visually checks the condition of the package.
Packaging and label: constraints that block a shipment
Mondial Relay refuses parcels whose packaging does not meet its standards. The box must be closed, without insufficient tape or visible openings. Any old barcode must be removed or obscured to avoid a scanning conflict at the sorting hub.
The label is generated online after payment. It contains a unique barcode linked to the tracking number. Printing it on standard white paper is sufficient, but it must be affixed flat on the largest face of the parcel, without folds or partial overlaps.
Maximum weight and dimensions
Mondial Relay applies weight and dimension limits that vary according to the chosen delivery mode. For a shipment at a Point Relais, the most common weight limit remains lower than that of Colissimo for heavy parcels. Checking the maximum accepted dimensions on the Mondial Relay website before ordering the label avoids a refusal at drop-off.
The choice between Mondial Relay and Colissimo ultimately depends on the actual weight of the parcel, the proximity of a drop-off point, and the budget. For light shipments in metropolitan France, the Mondial Relay 2026 grid remains among the most competitive on the market, provided that pickup at a Point Relais or locker is prioritized over home delivery.